david stone associates

management training and consulting

Change is not simply a matter of changing. It is more a matter of learning how to change. This means identifying why change is needed, defining what changes are necessary and deciding how to implement them. Change creates all kinds of fears and uncertainties and it is often difficult to get an organisation to change unless clear reasons can be seen for the necessity. Clearly change needs to be managed and planned successfully to move an organisation forward with minimum disruption.

For whom is the course intended?

Anyone in the workplace who needs to understand and manage conflict.

What will they learn?

Course content

Understand the effects of our own behaviour.

Understand the causes of conflict.

Use effective communication strategies.

Controlling own feelings of anxiety


Understanding the catalysts for workplace conflict.

Channels of influence.

Avoiding conflict escalation.

Dealing with anger arousing thoughts.

The behaviour spiral.

Engaging and channelling positive behaviour.

Controlling situations with confidence.

Emotional awareness.

Avoiding criticism and blame.

Developing trust.

N.B. Practical case studies can/may be used.


2 Days